Frequently Asked Questions

What are therapy costs and fee's?

For those who do not plan to use insurance: All intake sessions are $140. Sessions break downs are below for follow-ups: Couples $130 Families $130 Individual $120 School age children $80 **OON- out of network- we do provide superbills if you have these types of benefits. While submitting a superbill is helpful no insurance plan will guarantee reimbursement** For those with insurance: We accep the following- BCBS (both Cathy and Tenaya) Aetna (Tenaya) Cigna (Cathy) Baylor Scott White (Tenaya) United Health Care (both Cathy and Tenaya) Anthem EAP (both Cathy and Tenaya) Concern (both Cathy and Tenaya) If you do not see your insurance plan please call the number on the back of your card to confirm your preferred clinician is indeed in network or what using your out of network benefits would look like for you. Also, please make sure you are always verifying your own insurance prior to the start of your sessions. While we also verify insurance benefits, it helps to make sure we're being given the same benefit information. No-Show/Cancellation Policy If you no-show or do not cancel or reschedule your appointment within at least 24 hours in advance you will be required to pay $75 for the cost of your session. Please note if you show up more than 15 minutes late for your session it's an automatic cancellation and the cancellation fee will still apply. **Any other additional costs that are non-therapy related are broken down in your intake paperwork** We try our best to not be a part of any financial burdens for our clients. Please help us to help you.

How do I get started?

Your first contact will either be via internet platform or phone call. Please make sure you've done your research on the clinician to assess if they are a good fit. Does their bio and credentials speak out to you? Also, make sure they accept your insurance. Phone call: Our number is 972-213-2549. If you have to leave a voicemail please do so. Someone will return your call within 24-48 business hours. Live person: In the event you call and receive a live person you will provide information about what your needs are. If you already know the clinician you want to work with, great, if not we can help with that. Internet: You have the option to self-schedule your appointment through ourwebsite. Click the schedule appointment button or chatbox to move forward. Please note, if you use this option here's what to expect: If you can't find an appointment the therapist may not have any openings. Please feel free to email If you are able to move forward with scheduling we will approve your appointment, send you intake forms and a welcome email. Your intake forms must be filled out 48 hours prior to your appointment to avoid an automatic cancellation. You will be required to keep a credit or debit card on file to secure your appointment. We do accept HSA if that’s your method of choice. Meeting your therapist Once you arrive there is a waiting area for you to sit and your therapist will be out to get you. If this is online you'll receive your appointment reminder link 24 hours prior to your session. By now your therapist should have been able to review your forms and have a brief idea of why you are there. And if you’re nervous, it’s okay, that may just make two of us. After all, it’s a pleasure to be trusted in someone’s most vulnerable time in their life. Once you meet your therapist face to face via in-person or onlne let the journey begin. Don’t be afraid to ask questions of your therapist that’s what we are here for.

Do you do EMDR online?

No, we do not. It's only an in-person service we offer. Tenaya Wade is currently the only person with this training and not taking any new in-person clients at the moment. Please reach out to:
Dallas Counseling and Treatment Center

Do you fill out FMLA or Emotional Support Letters?

We do fill out FMLA forms after a client has been seen at last 5 sessions. We do not fill out ESA forms. However, if you are needing your pet to move to a new home we can help with that. We do not certify pets.

Do you work with the LGBTQ community?

We sure do. We welcome all that we feel competent in working with. However, we have not taken any of the specialized trainings to work with this population.

Are you hiring?

We are hiring at this time. However, we are only accepting fully licensed clinicians at this time. No interns or students.